Return Policy

Return & Refund Policy

At Zyora Pets, your satisfaction is our priority. While we strive to ensure every product meets your expectations, we understand there may be rare instances where a return or refund is necessary.

πŸ“¦ Return Eligibility

We accept returns only in the following cases:

  • You received a damaged, defective, or incorrect item

  • The item is unopened, unused, and in its original packaging

πŸ•’ Timeframe:
You must request a return within 7 days of receiving your order.

❌ Non-Returnable Items

Please note that we do not accept returns for:

  • Change of mind or personal preference

  • Used items or items without original packaging

  • Custom or personalized products

  • Pet hygiene products for safety and health reasons

πŸ“ Return Process

  1. Email us at help@zyora.com with your order number, reason for return, and photos if applicable.

  2. Our support team will review your request and provide return instructions.

  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

🚚 Return Shipping:
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

πŸ’° Refunds

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • If your return is rejected (due to damage, signs of use, etc.), we will notify you and no refund will be processed.

πŸ“¦ Order Issues or Damaged Items

If your order arrives damaged or incorrect, please contact us immediately with photos so we can resolve the issue quickly.

πŸ“© Contact Us

For any questions regarding your order, returns, or eligibility, feel free to email our support team at zyorashop6@gmail.comΒ β€” we’re always here to help!